Shipping & Policies
Normally orders are shipped within 2-3 days from the date you placed your order. Your credit card is only "authorized" until just prior to shipping out your package, when you are charged.
Domestic Shipping Methods: (Continental U.S.)
Orders are automatically shipped via US Postal Service First Class Mail with Delivery Confirmation so that they can be tracked at. We do not ship by UPS, Federal Express or any other carrier at this time.
ABOUT PACKAGE DELIVERY ... please pay careful attention to your delivery schedule (as per USPS tracking) as once the package shows DELIVERED to your address, twistedwiredesigns.com cannot be responsible if you don't have your package.
IF your package says "Delivered" and you don't have it, please contact your local postal delivery person or go to the post office that delivers to your address and inquire about the package, also be sure to check with your neighbors. If they cannot locate it, you will have to file a lost package trace at the post office, upon which they will then find it.
DOMESTIC SHIPPING RATES: (Continental U.S.)
All orders are shipped for a base rate of $4.95. If you require Priority Shipping, please let me know immediately. Packages shipped Priority are $7.95.
This option is not available at this time.
twistedwiredesigns.com is committed to protecting your privacy online. When shopping at twistedwiredesigns.com, we collect transactional or personally identifiable information from you, such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information. Any changes, corrections or updates to your transactional information can be edited during the purchase process. twistedwiredesigns.com does not sell, share or rent your transactional information to others except as described in this statement. However, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Web site.
twistedwiredesigns.com uses customer information only for the purposes of processing and fulfilling orders, contacting purchasers to inform them of their order status, sending promotional information and enhancing the user experience. We occasionally partner with other third parties to provide intermediary services; however, these companies do not retain, share, store or use personally identifiable information for any secondary purposes. When the user purchases our products or services, we share names or other contact information necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. Also, you may "opt out" of receiving most of these materials. Registering for the site entitles you to receive the twistedwiredesigns.com email newsletter (and other topical and promotional newsletters that we may develop), as well as other offers and communications that we feel may be of interest. You may opt out at any time by contacting us at firstname.lastname@example.org, or by following the instructions contained in most communications.
twistedwiredesigns.com stores information that is collected through cookies to create a profile of our user. A cookie is a piece of data stored on the user’s computer tied to information about the user. By setting a cookie on our site, users do not have to log in a password more than once, thereby saving time while shopping on our site; only twistedwiredesigns.com can access a cookie that we place. A profile is stored information that we keep on individual users that is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site and to direct pertinent marketing promotions to them; we do not share your profile with other third parties.
twistedwiredesigns.com will occasionally offer special contests and promotions. When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address to administer the contest, send you promotional e-mails and to notify winners.
When sensitive information (such as a credit card number) needs to be transmitted to process orders, that information is encrypted and is protected with the best encryption software in the industry, known as Secure Sockets Layer ("SSL"). At twistedwiredesigns.com, you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology.